Emoticons: Which one is the American and which the Japanese?


Blog article

I’ve written in one of my earlier articles on smart cities, that technology should always be used as an enabling, facilitating asset to realize a desired customer journey or experience. As new exponential technologies arise yearly (just take a look at the Gartner hypecycle), it becomes increasingly important to decide which technologies to use, and […]

November 19, 2017

Three factors that help you create an engaging experience


Blog article

If you want to create a long-lasting experience that people like using (and will continue to), motivation is a key factor. With motivation we mean: “the general desire or willingness of someone to do something” (there are various other definitions but for now, this one suffices). Before we make the connection to experience/service design, it’s […]

August 24, 2017