Power of visual: Rabobanks architecture as scale-model


Blog article

One of the main pillars in design thinking and service design is the notion of ‘making things visual‘. This includes visualizing ideas and concepts to get a deeper, more valuable discussion by means of drawings, icons and diagrams. Additionally, it includes prototyping and creating low-fidelity representations for concepts,¬†helping in testing and validating hypotheses. Rabobank’s real-life […]

May 8, 2018

5 ways to effectively manage difficult Workshop dynamics


Blog article

For all of you that facilitate workshops on a regular basis: you know it’s not always easy to manage a group. There are a variety of problems that might occur due to the composition of the group, dominating individuals, difficult behavior and other causes such as mentally absent folks. I sometimes find it hard to […]

May 6, 2018

Service Design Drinks Mexico – February 2018


Blog article

I had a blast at the first Service Design drinks Mexico (https://www.servicedrinks.mx/). Here, I talked about omni-channel and connected experiences and how they can be constructed. The ambience and organization was great, so if you’re around definitely check out the next edition, with Angelica Flechas from H√°ptica. The slides I presented can be found in […]

February 20, 2018