Here you can find a useful list of resources.
Public presentations I’ve done:
- Omni-channel and connected experiences (PDF)
Service Design Drinks Mexico, February 2018
Design resources & guides:
- Gamestorming cheat sheet (excellent brainstorm tools for various phases in your project)
- Change by Design (great book on applying design to tackle ‘wicked’ problems)
- Brand Driven Innovation (book on becoming a more agile and designed oriented organisation)