Blog article

Connecting blockchain to the facebook chatbot API

Blockchain seems to be the biggest thing since the invention of sliced bread. Expectations are high, and many believe Blockchain has the potential to disrupt entire industries, starting with the financial sector. Tier 1 banks and insurers are investing heavily in the development of Blockchain-based services, not only internally but also with external ‘help’ (i.e.: […]

Blog article

Power of visual: Rabobanks architecture as scale-model

One of the main pillars in design thinking and service design is the notion of ‘making things visual‘. This includes visualizing ideas and concepts to get a deeper, more valuable discussion by means of drawings, icons and diagrams. Additionally, it includes prototyping and creating low-fidelity representations for concepts, helping in testing and validating hypotheses. Rabobank’s real-life […]

Blog article, Brand & Product innovation

The Equifax hack: how chatbots finally have an added value to our lives.

For long now, chatbots have been generating weird, non-relevant answers. Of course there are also good examples of how chatbots can improve your life: Aeromexico has implemented a chatbot (and very recently also integrated full Whatsapp support) that works well and have gained worldwide appraisal for its performance. However, in general, chatbots don’t seem to […]

Blog article

Desirable, Feasible and Viable: three important lenses

The ‘balanced breakthrough model‘ (above), is an innovation model that I often show to clients and colleagues, because it provides a lot of clarity on how to ‘view’ a given project/design challenge. If you consider your project through these three lenses, you get an immediate sense of what’s important: Desirable: how can we create an […]